At Our website, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please read our return and refund policy carefully for all the details about returns, exchanges, and refunds.
- Return Eligibility
You can return most items within 60 days of receiving your order for a full refund or exchange, provided they meet the following conditions:
The item must be unused, unwashed, and in original condition with all tags, labels, and packaging intact.
If you are unsure whether your item qualifies for a return, please contact our customer support team before initiating a return. - How to Return an Item
Returning an item is easy! Follow the steps below to start your return:
Request a Return Authorization Number:
To begin the return process, please contact our customer service team or use our Return Portal (available on your account page). Please provide your order number and the item(s) you wish to return.
Prepare Your Return Package:
Secure the item(s) in their original packaging or a sturdy box to prevent damage during return shipping.
Attach the number and return label to the package (if provided by us).
Ship the Item Back:
You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items). We recommend using a trackable shipping service to ensure your return is received. - Return Shipping Costs
Domestic Returns:
If the return is for a defective item or a mistake on our part, we will cover the return shipping cost.
For all other returns, you will be responsible for the return shipping fees, unless otherwise specified.
International Returns:
If the return is for a defective item or a mistake on our part, we will cover the return shipping cost.
For all other returns, you will be responsible for the return shipping fees, unless otherwise specified. - Refunds
Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at checkout. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer. - Exchanges
If you would like to exchange an item for a different size or color, please contact us for assistance. We’ll guide you through the exchange process, and you may need to return the original item and place a new order for the desired item.
Exchanges are subject to product availability. - Damaged or Defective Items
We take great care in ensuring that our products are of the highest quality. However, if you receive an item that is damaged or defective, please contact us within 48 hours of receiving your order. We will provide you with a prepaid return label and issue a full refund or replacement, depending on your preference. - Cancellations
If you wish to cancel your order, please contact us as soon as possible. Orders are typically processed within 24 hours, so we may not be able to cancel an order once it has been shipped. If the order has not been shipped yet, we will be happy to cancel it for you and issue a refund.
Thank you for shopping with Our website. We value your business and are committed to ensuring a seamless return and refund experience!